Contact our team
Whether you need a systems design consultation, a delivery update, or help with an order, our team is ready to respond with clear, practical answers. We read every message and route it to the person best able to resolve it, so you spend less time explaining the same problem twice.
Send us a message
Address
No. 68, Baopo Group, Xinyuan Village, Gugang Town, Liuyang City, Changsha 410000, China
Phone
Business hours
Monday to Friday, 9:00 to 18:00 China Standard Time. Messages sent outside these hours are answered the next business day. For urgent order issues, please include your order number in the subject line so we can prioritize it.
What to expect
We confirm receipt of every message and respond within one business day. For systems design enquiries, we may ask a few clarifying questions before sending a scoped proposal and a practical timeline.
Quick answers
A few common questions before you write in.
Most messages are answered within one business day. Order and delivery questions are prioritized, and we keep following up until the matter is fully resolved.
Yes. We serve customers in multiple regions and adapt delivery timelines and support hours to the destination. International orders always include tracking.
Absolutely. Describe your project in the form above, including the systems you use today, and we will respond with a scoped proposal and a practical timeline.